Refund & Return Policy

Effective Date:   2026-01-08

Outdoor Haven Pro is owned and operated by CAPalmani LLC.

This Refund & Return Policy applies to all purchases made through our website.

1. Scope and Intent

At Outdoor Haven Pro, we strive to ensure customer satisfaction while maintaining clear and fair return standards. This policy outlines the conditions under which returns and refunds are accepted.

Return Window: 30 days after receiving the order

Refund Processing Time: Up to 14 business days after approval

Restocking Fee: Up to 25% for non-defective returns

Return Shipping: Customer responsibility unless item is defective or incorrect

2. Business Contact Information

Outdoor Haven Pro is owned and operated by CAPalmani LLC.

Address:

1231 Madison Dr

Adrian, MI 49221, USA

Phone: 1-517-918-0957

Email: support@outdoorhavenpro.com

Working Hours: Monday to Friday, 9:00 AM – 7:00 PM EST

3. Return Eligibility

Customers may request a return within 30 days of delivery, subject to the following conditions:

3.1 Conditions for Return

• Item must be unused, uninstalled, and undamaged

• Item must be in original packaging

• All accessories, manuals, and components must be included

• Proof of purchase is required

Items returned without prior authorization may not be accepted.

4. Return Process

4.1 Initiating a Return

To begin a return:

1. Email support@outdoorhavenpro.com within 30 days of delivery

2. Provide your order number and reason for return

3. If approved, you will receive return instructions and an RMA (Return Merchandise Authorization) number

4.2 Shipping the Return

• Items must be shipped within 7 days of receiving return approval

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable shipping service

5. Return Shipping Costs

• Change of Mind Returns: Customer pays return shipping

• Defective or Incorrect Items: We cover return shipping

• Refused Deliveries: Original shipping costs may be deducted from the refund

6. Specific Return Scenarios

6.1 Change of Mind

• Must be unused and in original packaging

• Subject to inspection

• Refund issued minus up to 25% restocking fee

6.2 Defective or Damaged Items

• Notify us within 48 hours of delivery

• Provide clear photos or videos

• We will offer a replacement or full refund

• Return shipping is covered by us

6.3 Incorrect Item Received

• Contact us immediately

• We will arrange correction at no cost to you

6.4 Product Not Delivered

• If your order does not arrive within the estimated timeframe, contact us

• We will investigate with the carrier

• If confirmed lost, we will issue a replacement or full refund

7. Order Cancellations

• Before Shipment: Full refund

• After Shipment: Must follow standard return process

8. Non-Returnable Items

The following items are non-returnable:

• Custom or personalized products

• Perishable goods

• Intimate or sanitary goods

• Gift cards

• Downloadable software

9. Refunds

9.1 Approval Process

Refunds are issued after returned items are received and inspected.

You will receive email confirmation once approved.

9.2 Processing Time

• Refunds are issued to the original payment method

• Processing may take up to 14 business days

• Banks may require additional time to post funds

9.3 Partial Refunds

Partial refunds may apply if:

• Item is not returned in original condition

• Item is missing components

• Return is outside approved timeframe

10. Exchanges

We replace items only if they are defective or incorrect.

To request an exchange, contact:

support@outdoorhavenpro.com

11. Legal Rights

This policy does not limit any rights you may have under applicable law.

12. Agreement

By placing an order with Outdoor Haven Pro, you agree to this Refund & Return Policy.